Widerrufsrecht

1. Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must:

• Be in the same condition that you received it

• Be unworn and unused

• Have original tags attached

• Be in its original packaging

• Be accompanied by the receipt or proof of purchase

Returns that do not meet these conditions may be rejected.

2. How to Start a Return

To initiate a return, please contact us at:

📧 contact@imperial10.com

After your request is reviewed and approved, we will provide:

• Return instructions

• The return shipping address

• A return shipping label (if applicable)

⚠️ Items sent back without prior authorization will not be accepted.

3. Damages and Issues

Please inspect your order immediately upon delivery.

If your item is:

• Defective

• Damaged

• Incorrect

• Missing items

Contact us immediately at contact@imperial10.com with photos and order details so we can evaluate the issue and resolve it promptly.

4. Non-Returnable Items

The following items cannot be returned:

• Perishable goods (food, flowers, plants)

• Custom or personalized products

• Personal care goods (beauty products)

• Hazardous materials

• Flammable liquids or gases

• Gift cards

• Final sale items

If you are unsure whether your item qualifies, please contact us before requesting a return.

5. Exchanges

We do not process direct exchanges.

The fastest way to receive a different item is:

1. Request and complete a return

2. Once approved, place a new order for the desired item

6. European Union – 14 Day Cooling-Off Period

If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days, without providing a reason.

To qualify:

• The item must be unused

• Tags must remain attached

• The item must be in its original packaging

• Proof of purchase is required

This right applies in accordance with EU consumer protection laws.

7. Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

• The refund will be issued to your original payment method

• Processing time: up to 10 business days

Please note that banks and credit card companies may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

📧 contact@imperial10.com